Pet Policy

Your pet friend is welcome to Gruppo UNA. However, we would like to list some common sense rules that need to be followed in order to facilitate coexistence with the other Guests of the hotel:
Please note that it is possible to host "4-legged friends" (dogs and cats) up to 25 kg for dogs and up to 3 kg for cats. Your pet friend's stay fee will be € 30,00 for Principi di Piemonte | UNA Esperienze and € 25,00 for other UNA Esperienze and UNA HOTELS hotels, which includes cleaning. At Versilia Lido | UNA Esperienze pets allowed with supplement (excluding the months of June, July and August). At UNA HOTELS Capotaormina pets are not allowed from 20th June to 15th September.

Some facilities may only dedicate a few floors of the hotel to "4-legged friends". It is advisable to contact the hotel of interest for more details.

a) The owners of the pets are reminded to show the healthcare booklet at check-in with the recording of vaccinations in order to properly accommodate the 4-legged Friend. In the absence of the healthcare booklet, the owner must issue a declaration under his/her responsibility stating that the animal is regularly vaccinated, healthy, free of parasites and insured against damage that the pet could cause to property or people.

b) The owner is responsible for the repair and/or replacement of all objects possibly stained or damaged by his/her trusted Friend, as well as any damage caused to other guests.

c) Owners are allowed to transit through the common areas with their pet, along the route to their room and the hotel lobby. However, the 4-legged guest will not be allowed to stay in the following areas of the hotel: bar, restaurant, meeting rooms, wellness center, swimming pool, toilets, whether they are closed premises or outdoor areas, including swimming pools and beaches (the only exceptions being guide dogs or pet therapy animals).
The procedure for granting derogation Will be evaluated by individual management according to the requests and case studies.

d) When transiting inside the hotel, the 4-legged Guests must always be kept on a leash, wear a muzzle or be kept inside a carrier (for cats).

e) Should the animal soil, it is the owner’s responsibility to clean up immediately and inform the hotel staff of the incident. Waste must also be removed in common areas (e.g., garden, hotel premises).

f) Pets may be left alone in the room for a limited time, provided that the owner remains within the premises, in order to prevent any unpleasant situations for the animal and other hotel guests. If necessary, please display the designated door hanger outside the room to inform other guests and hotel staff of the presence of animals.

g) The 4-legged guest must not disturb other guests, both when in the room and when going through the common areas.

h) It is not allowed to let your friend climb on beds, armchairs, chairs and tables in the room or in common areas.

i) For the safety and comfort of your pet, housekeeping will not clean the room if the 4-legged guest is left unattended. Therefore, the room will be cleaned only when the animal is in your presence and under your supervision.

Finally, we would like to recall what art. 2052 of the Italian Civil Code states on the subject of animals:

Damage caused by animals - The owner of an animal or whoever uses the same for the time the animal is in use, is liable for any damages caused by the animal, whether in his/her custody, lost or escaped, unless a fortuitous event is proven (par. 2051).

We thank you and your pet friends for your cooperation.